Privacy Policy

Last Updated: September 2026

Welcome to Hayajeen. We respect your privacy and are committed to protecting your personal data when you use the Hayajeen application, website, and related services.

This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We may collect the following information when you use Hayajeen services:

Name.
Phone number.
Email address.
Account and login information.
Vehicle information, such as vehicle type and related details.
Geolocation and service location information.
Booking and order details.
Payment and transaction information through the available payment methods.
Ratings and feedback submitted after the service.
Photos and notes related to the vehicle's condition before and after the service when service documentation is required.
App and website usage information.
Technical information required to operate and improve the application.

2. How We Use Your Information

We may use collected information to:

Create and manage your account.
Enable you to book car wash services.
Identify the service location and help the technician reach you.
Manage orders and track their status.
Process payments and issue invoices.
Send notifications related to your orders and services.
Document the vehicle's condition before and after the service.
Allow customers to rate services and provide feedback.
Improve our services and user experience.
Provide customer support and technical assistance.
Protect the application and services against unauthorized use or harmful activities.
Comply with applicable legal and regulatory requirements.

3. Location Information

Hayajeen may require access to your geolocation to identify the location where the car wash service will be provided and help the technician reach you.

Location information is used only to the extent necessary to provide the service. You can manage location permissions through your device settings; however, disabling location access may affect certain application features.

4. Vehicle Information and Service Documentation

We may record information and photos of the vehicle's condition before and after the service to document the vehicle's condition and maintain a clear record of the service provided.

This information is used for service delivery, documentation, and customer support purposes and will not be used for other purposes except as permitted by law or with the required consent.

5. Sharing Your Information

Certain information may be shared, when necessary, with parties involved in providing the service, such as the technician assigned to your order, payment service providers, and technology providers required to operate the platform.

We do not sell or rent your personal information to third parties for marketing purposes.

We may also disclose information when required by applicable laws, regulations, or competent authorities, or when necessary to protect the rights of Hayajeen and its users.

6. Electronic Payments

When you use electronic payment methods, your payment information may be processed through authorized payment service providers.

We do not retain full payment card details when the transaction is processed through an external payment provider. Payment information is also subject to the privacy policies and terms of the payment provider used.

7. Notifications

Hayajeen may send notifications related to order status, service appointments, technician arrival, booking confirmation, invoices, and other service updates.

You can manage application notifications through your device settings. However, disabling certain notifications may prevent you from receiving important order updates.

8. Data Security

We take appropriate technical and organizational measures to help protect your information against unauthorized access, alteration, loss, or unlawful use.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or for the period required by applicable legal and regulatory requirements.

After that, information may be deleted, destroyed, or anonymized in accordance with applicable procedures.

10. User Rights

Subject to applicable laws and regulations, you may have the right to request access to, correction, updating, or deletion of your personal information, depending on the nature of the information and applicable legal requirements.

You may contact us to inquire about your information or exercise your available rights.

11. Children's Privacy

Hayajeen services are not directed to children, and we do not intentionally collect personal information from children without an appropriate legal basis or required consent under applicable laws and regulations.

12. Third-Party Links and Services

The application or website may contain links to or integrations with third-party services, such as payment or mapping services.

These services are governed by their own privacy policies, and we recommend reviewing their policies before using their services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or applicable legal and regulatory requirements.

The updated version will be published through the application or website, together with the revised "Last Updated" date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, you can contact us at:

Email: info@hayajeen.com

By using the Hayajeen application or website, you acknowledge that you have read and understood this Privacy Policy and how your information is handled as described above.